At Herbal Dawa, we deeply value your satisfaction and trust in our natural and herbal products. That’s why we’ve created a simple and clear Refund and Returns Policy to ensure a worry-free shopping experience.

Returns Eligibility

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.

• A return request is made within 7 days of receiving your order.

• The product received was damaged, expired, or incorrect.

Please note: Due to the nature of herbal and health products, we do not accept returns for used or opened items.

Refund Policy

Once your return is approved and the product is received back, we will initiate a full refund or store credit, based on your preference. Refunds typically take 5-7 working days to process.

Return Shipping

Customers are responsible for return shipping costs, unless the product was damaged or incorrect due to our error.

How to Request a Return

To request a return or refund, simply contact us via:
Email: support@herbaldawa.com
Phone/WhatsApp: +92 324 6881664
Please provide your order number, reason for return, and any supporting photos (if applicable).

Important Notes

• Herbal Dawa reserves the right to reject any return request that does not meet our return criteria.

• All policies are subject to change without prior notice based on internal review and updates.

Thank you for choosing Herbal Dawa – your trusted source for natural health in Pakistan.